tecxmate

Privacy Policy

Last Updated: November 2024

1. Introduction

Welcome to tecxmate. We are an independent development team providing technology consultancy and solutions to clients worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, company name
  • Project Details: Project requirements, business information, technical specifications
  • Communication Records: Messages, emails, meeting notes, and other correspondence
  • Account Information: If you create an account, we collect login credentials and profile information

2.2 Automatically Collected Information

  • Website Usage: Browser type, device information, IP address, pages visited, time spent on pages
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze website traffic

3. How We Use Your Information

We use the information we collect to:

  • Provide Services: Deliver our technology consultancy, development, and automation services
  • Communication: Respond to inquiries, provide project updates, and send important notices
  • Project Management: Understand project requirements, manage development workflows, and ensure quality delivery
  • Business Operations: Improve our services, conduct analytics, and manage our business relationships
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. Data Collection Consent

Important: Before collecting and processing your personal information, we will obtain your explicit consent through a data collection consent form. You have the right to:

  • Review the specific data we intend to collect
  • Provide or withdraw consent at any time
  • Request access to your personal data
  • Request correction or deletion of your data

5. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share information only in the following circumstances:

5.1 With Your Consent

We may share your information when you have given us explicit permission to do so.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, conducting our services, or serving our clients, subject to confidentiality agreements.

5.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption: Data in transit is encrypted using industry-standard protocols
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Secure Storage: Information stored in secure, encrypted databases
  • Regular Audits: Periodic security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

When information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your data for specific purposes
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at hello@tecxmate.com.

9. International Data Transfers

As an independent development team serving clients worldwide, your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (if you have provided your email)

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

tecxmate
Email: hello@tecxmate.com
Website: https://www.tecxmate.com

We will respond to your inquiries within a reasonable timeframe.

Governing Law: This Privacy Policy is governed by the laws of Taiwan, Republic of China.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.